Reviews

What a mess. The first time, something went wrong with our reservation. Annoying, that could have been with us, so forward: that's possible. The same evening we made a new reservation for the next morning because we did need the equipment. Then in the morning we receive an email (when we are already on our way to pick it up) that the reserved material is not available and if we want to contact them by phone. So once at the store we are told that the reserved is not there. We reserved 2 cameras, extra batteries and 2 extra lenses. We were given: 1 camera (one that was as expensive as the original 2 cameras combined) one lens and the extra batteries. Pretty galling when you actually just need 2 cameras that day and you're also standing in the store the night before for the heck of it. To make matters worse, the whole thing only worked halfway. The camera was constantly overheating. We could use the camera for 30 minutes at most before it turned itself off. The batteries were constantly draining: all in all, just unusable. Then when you are in the store for returns they tell you to call to complain. Then you hang on the line for half an hour before you get to speak to someone and then you hear: "Well, that is a known problem with this camera, too bad madam! We will contact you within 4 weeks to see what we can do." Um, sorry? What a ridiculously bad service, what a ridiculously bad experience. Really, too bizarre for words. Not a hair on my head thinking of working with you guys again. I would like a full refund, because I am not going to pay for this.

Rented a camera and lens for the first time. Registration was easy and quick response and communication from Budgetcam was pleasant. Pickup and return went very quickly and smoothly. Worth repeating!

Top arranged! From request to return, super well taken care of. Top equipment, nice that it can be done! Definitely recommended!

Always nice to visit Budgetcam.I am always kindly received by the people of both Budgetcam and Kamera express. Stuff always tidy and can always go for technical questions.

All went very smoothly.

From June 24 to 26, 2023 rented a Nikkor Z 100-400 lens. In principle, I am interested in purchasing this lens, but just like with buying another car: Based on a lap around the church, I cannot make an informed decision. Meanwhile, a new lens has also been announced (Z 180-600) that better suits my needs, so renting is now better than buying. Renting from Budgetcam is going super! Had to supply some more info the first x, but 'accepted' as a renter, so now it's easier. Great lens! Received and returned in absolute new condition. Both times super received! Friendly, interested, take their time. Next time again!

Easy to book, pleasant customer service and good price - quality! I will definitely rent some again.

Super good service.

Great service. Everything arranged quickly, definitely recommended.

Now rented equipment for the second time. Perfectly arranged. Very reasonably priced. Friendly staff. When I have another photo job and need to arrange equipment, I know where to go.

All in all another reasonable experience. It is a pity that the products on the website are not always available and/or it is easy to see if they are available. On the other hand, the planning thinks along well in solutions with alternative products incl. Discount. Unfortunately, the initial budget was exceeded. That is a bit of a disappointment. In the end 7/10

Competent, nuanced advice in the store in Ghent and elsewhere, where you as a customer have the choice (e.g. about tripods.) Customized and to-the-point. Smooth booking, and collection and delivery of rental equipment. Top

Location in town not ideal but otherwise pick up and drop off easy. Rented lens in good condition. 100-400mm helped with photographing historic race cars. Heavy to lug around all day though. Next time again 👍🏻

Very poor customer service, no flexibility and misinformation. Fortunately the staff at the front desk were very helpful

Material not in, order wrongly sorted... Everything was dirty and stinky + camera in badly used condition. Staff in the store both at pickup in Antwerp and return in Mechelen gruff and quite unfriendly. If I had an additional question about billing, the answer was, "No idea, you have to arrange that with HUN." Clearly the store staff does not fully support this external service. Currently not recommended because too expensive for what you get is my opinion.

I had reserved a Sony 70-200 to rent. Unfortunately this was no longer available, but I was called and something was still arranged at another location. Top service, thank you very much. Renting more often I'm sure :)

Amazing how easy and affordable it is to be able to go out for a few days with a really good camera and lens.

Great service and nice gear for rent. Only downside I found was that the camera had no carrying strap. Is more risky with expensive equipment that you have to be extra careful with. Everything else was fine.

I stopped by for the 2ex for a gimbal at budgetcam. Everything went smoothly. Pick up and delivery. Friendly staff. Top!

Initially I had ordered the Sony FX30 to rent. When it turned out to be unavailable, I was immediately offered an alternative (Sony FX3) free of charge. However, I had my own lens for an APS-C camera. This was no problem, I could get a lens with similar (even better) features for free. Pickup and return was unproblematic and the customer service is very helpful and patient. When I finally picked up the lens and camera they were given to me both in their own case. The camera was given to me complete with two memory cards and two charged batteries, a card reader and a charger. They don't want you to lack anything, very nice! All in all, I am very satisfied with how things went with Budgetcam and can highly recommend it. Super that everything went so smoothly and unproblematic. Thanks a lot!

Highly recommend renting your photo (and/or other) gear here. Clear info on the website and easy to place a reservation. Pick up and drop off are efficient and without loss of time. Any deposit is refunded within a few business days. Parking garage right next door. Highly recommended!