I had a small problem with my order, but this was solved fantastically right away. Because my equipment was not available in time, they allowed me to rent an alternative at no cost - top service! They think with you and make sure you are helped as a customer. Absolutely highly recommended.👌📸
I have reserved products at Kamera Express several times, but every time something went wrong. Either an item was missing, or I just got too much, without being checked by the staff. Also, I was often not given explanations about the products, which caused me problems during my shots.
One of the worst experiences was being accused of theft, simply because a small item was missing from the box, something I couldn't do anything about myself. Later, when I made a new booking, I was also faced with a damage claim even though I had barely been able to use the equipment. That damage was most likely caused by a previous renter, indicating that the staff did not check the equipment properly upon return. This feels very unfair and unprofessional.
The service and staff at the rental department really need to pay better attention and take their jobs more seriously. Customers rely on proper delivery and professional support, but this is sadly lacking. Very disappointing!
The man behind the counter knows his equipment, I have from myself a Fuji Godox transmitter that no longer worked on day of borrowing the godox flash, knowledgeably the friendly clerk said that also the Nikon transmitter version works on a fujifilm camera and fortunately that was also in stock so shooting could be done with the intended godox flash.
The lens I rented worked better than I expected, it was in excellent condition and the images I recorded with it were of very good quality! The staff at the store was a little rude at first, since at first my reservation was not accepted and the man who attended me did not feel like attending me but 5 minutes later the confirmation came and luckily there was a woman who was very kind and helped me with my reservation. My only feedback at this point is that you could be nicer to the clients, since we are paying a lot of money to get this rental service and to be treated in a not so nice way speaks very badly of you. Anyway I give you 5 stars! Thank you very much.
I have rented lenses several times and have always been satisfied. The staff are all super friendly, whether on site, on the phone or by email. I will rent here again and again and can't say anything negative. Best regards Laura
Perfect.
Simple methodology for submitting a rental request. Arranged quickly.
Great service, fine equipment, helped smoothly! Thanks!
Reliable and fast. Also asked the employee right away for advice. Top service.
Got an order last minute to rent a camera + lens. Through Kamera Express this went fantastically well. Very smooth, fast and friendly service.
Great and fast service! Received good tips when picking up the lens. I may have overlooked it, but maybe a little better indicate that there is also a hefty deposit to be paid. That way people are not surprised when they have to pay double the price.
Other than that fine service and top lens! :)
From pick up to return was super correct.
Very friendly people at Rental both Friday and Saturday.
Equipment was in order and packaged correctly.
Camera had about 300 hours on it so not huge for a unit of that caliber.
I will definitely be back:)
Once again everything was top notch. I got all the gear quickly. The equipment was in good condition and nice guys at the rental. Just talked about my film project, totally fun
Friendly, fast service.
Quality equipment and pleasant system to make reservations. Definitely recommend renting equipment.
Super helped by the guys there. Really nice!
Last-minute still had to rent a lens for my shoot and placed the order yesterday after hours but actually had to pick it up this morning. This just worked out! I got a confirmation pretty quickly this morning and it really saved my day. Furthermore, the staff in the store was super nice and helpful and also wanted to help with a technical problem of my own flash. Really super nice!!! I will definitely come back here more often to rent stuff.
Renting the lens went smoothly online, I just couldn't pay through the link in the mail, so I paid at pickup.
This too went smoothly, sign, pay and I was good to go.
Nice to test if the lens was something for me.
I rented the 200-800mm lens canon rf, satisfied but still not my thing. Expectations were different, but that's probably just me 😉
So I am very satisfied with the rental from kamera express. Nice for when I have another idea like this but don't have the right lens.
very easy to rent, both picking out and picking up and returning :)
